Why study gorillas?
As the name implies, user-centered design is, quite literally, centered around the user: their needs, wants, issues, desires, capacities, etc. What happens when the user is not a human being? How can a designer collect data and form an understanding of the complex needs and preferences of such a non-human user?
I explored these questions in the Fall of 2014 during a course focused on observing the Western Lowland Gorillas of Chicago's Lincoln Park Zoo.